- Shipping & Returns
Shipping & Returns
All liquids are sold as-is. We do not offer returns or exchanges, except in cases where the product is damaged or defective.
If you recieve a defective product, please Contact Us with your order number and details about the product. We will respond quickly with instructions for how to proceed from there.
General Shipping Policy
We currently offer shipping for all ten Canadian provinces and the three territories. Please note that we do not offer shipping outside of Canada at this time. Also please note that there are restrictions on some products, and some products may have different shipping requirements or restrictions. Shipping policy is subject to change without notice.
We are not responsible for customer errors. Please ensure your address is correct before placing an order. Orders requiring re-shipment will require payment of the additional shipping cost before they are re-shipped.
Most items listed on-site are currently in stock. However, not all items may be in stock at all times. We can backorder any out-of-stock items, or substitute out-of-stock items with comparable alternatives. We also offer pre-orders for select items in the event that they are not yet in stock or often out-of-stock.
In the event of a product recall, discontinuation, or other reason for extended or permanent unavailability, we will offer comparable items as an alternative. If no suitable alternative exists or can be agreed upon by the purchaser (you) and the seller (us), store credit or a refund may be issued, if warranted.
We currently offer shipping service via Canada Post to all ten provinces and the three territories. Other courier services are not available at this time. Most orders (including those qualifying for FREE SHIPPING, detailed below) ship via pre-paid Xpresspost envelope. Expedited Parcel and Priority Service options are also available. Please note that the shipping times for Expedited, Xpresspost, and Priority are ESTIMATED and NOT GUARANTEED. We are not responsible for Canada Post shipping delays.
Free Shipping Policy & Eligibility Conditions
All standard orders over $99 CAD are eligible for FREE SHIPPING. Standard orders are those that include flavouring (3mL to 500mL), lab supplies, and other small items, up to 3.0 kg. Some bulk or oversize items (see below) contribute to Free Shipping eligibility, but due to their size, ship separately at additional cost.
Bulk (Oversize) Item Shipping Policy
Some items, due to their size and weight, require separate shipping. These items have separate shipping policy terms and conditions that must be agreed to before purchasing. Only certain shipping options are available for bulk and oversize items. These shipping options are selected on the product page and are exclusive of shipping options on the main checkout page. For example, a purchase of one (1) 5-Gallon Pail of Vegetable Glycerin may be selected with "Priority" shipping. The cost of this item qualifies the rest of the order for free shipping, so the purchaser may select "Free Shipping" for the remainder of the order at checkout, or, also select "Priority" for the remaining items. Selecting "Priority" for a bulk (oversize) item does not entitle the entire order to "Priority" shipping.